Patient Advocacy Liaison

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Requisition ID: 127863
Job Category: Call Center
Location: United States-California-Truckee-Tahoe Forest Hospital
Posted Date: 12/8/2017 8:59:03 PM
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
 
Ready to start? Chat with us to begin the process now: 
 
Principal Responsibilities
  • Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs.
  • Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
  • Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel.
  • Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress.
  • Screen patients and/or patient representatives to determine potential eligibility for Third Party resources.
  • Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed.
  • Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs.
  • Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
  • Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.
  • Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and all applicable federal and state regulations guidelines.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
    Perform other duties as assigned by management.
 
JOB REQUIREMENTS
Minimum Education and Experience:
  • High School Diploma or GED required; college degree preferred
  • 2-4 years of experience in related area of experience within the contact center industry
  • Good attendance record and schedule flexibility required
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude
  • Bilingual language skills a plus

Knowledge, Skills and Abilities:

  • Ability and willingness to assume responsibility for producing desired results through other people
  • Ability to accomplish multiple tasks of varying priority within allotted time frames
  • Ability to demonstrate and communicate best practices to others effectively
  • Strong interpersonal and customer service skills
  • Excellent customer service skills
  • Familiarity with Microsoft Windows, Word, and Excel applications

 
WORKING CONDITIONS
Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
 
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
 
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.

 
Equal Opportunity Employer – Veterans/Disabled

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