Patient Advocacy Liaison

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Requisition ID: JID_34550_13404
Job Category: Call Center
Location: Philippines-Quezon City-Centris
Posted Date: 8/2/2017 10:27:05 AM

Essential Duties & Responsibilities:

  • Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.
  • Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.
  • Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.
  • Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the account's progress.
  • Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
  • Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.
  • Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Meet daily, weekly, monthly productivity and quality targets set by the company. 
  • Knowledge, understanding, and compliance with all Federal and Local laws and regulations.
  • Knowledge, understanding, and compliance with company policies and procedures.
    • Provide feedback to management concerning possible problems or areas of improvement.
    • Make recommendations to implement improved processes.
    • Perform other duties as assigned by management.



  • High School Diploma required. Bachelor's Degree or undergraduate, with relevant work experience preferred.

  • Previous healthcare coverage/ eligibility experience preferred.
  • Proficient personal computer skills including Microsoft Office.
  • Ability to maintain the highest level of confidentiality.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.
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