Technical Support Representatives

Apply Now    
Requisition ID: JID_34478_13404
Job Category: Call Center
Location: Philippines-NCR-Pampanga
Posted Date: 8/2/2017 6:07:57 AM

Essential Duties & Responsibilities

  • Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.
  • Understand all programs, systems, and procedures necessary to perform job effectively.
  • Where applicable, communicate with customer to resolve any account questions or inquiries.
  • Communicate feedback and progress to management.
  • Maintain diplomacy and tact when dealing with upset or escalated calls.
  • Escalate customer complaints and/or calls through the appropriate channel to management.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
Apply Now    
Link for schema