Sales Representative Mobile Devices

Apply Now    
Requisition ID: JID_170135_13404
Job Category: Sales
Location: Panama-Panama-Panama
Posted Date: 3/14/2018 4:33:59 PM


At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.



Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, telesales, credit, and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or troubleshooting issues to provide high-quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.



  • Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.

  • Verifies and updates customer information, respond to queries and resolves issues.

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.

  • Accurately document and update records and databases in accordance with prescribed formats and required systems.

  • Performs a variety of transactions ranging from data entry, updating records, invoices, and claims to verify information and closing transactions.

  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.

  • Knowledge, understanding, and compliance with company policies and procedures.

  • Provide feedback to management concerning possible problems or areas of improvement.

  • Make recommendations to implement improved processes.

  • Perform other duties as assigned by management.



  • High School Diploma required.

  • Previous customer service and/or call center experience preferred.

  • Ability to maintain the highest level of confidentiality.

  • Observe professionalism and integrity in handling calls.

  • Proficient personal computer skills, including Microsoft Office.

  • Excellent interpersonal, written, and oral communication skills in English.

Apply Now    
Link for schema