Customer Service Representative

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Requisition ID: JID_168058_13404
Job Category: Call Center
Location: Honduras-Cortes-San Pedro Sula
Posted Date: 3/12/2018 4:55:49 PM

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary


Minimum Education and Experience

• High School Diploma and/or Highest Level of Education Certification/Diploma
• Customer service experience a plus
• Must be bilingual in English and Spanish, both oral and written language skills
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

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