Alorica-at-Home Customer Service Representative
Assist consumers and customers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls. Provide consumer education to save in-warranty and service contract calls and negotiating and implementing concessions that are in the best interest of the customer and consumer. Utilizing selling techniques and CBR (case base reasoning) to retain and increase the out of warranty business. Requires the ability to analyze data and determine appropriate transfer/processing. Requires in depth knowledge of GEA products plus complete skills. Agents on this project are required to demonstrate exceptional customer service and service calls with patience and empathy. Hours of Operation are Mon - Fri, 6:00am – 9:00pm (CST), and Saturday 7:00 am – 7 pm (CST) - Sunday 7:00 am - 5:00 pm (CST). Training is paid minimum wage for your local area and call taking is $8.00 an hour or minimum wage for your local area, whichever one is higher.