Alorica-at-Home Customer Service Representative

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Requisition ID: 129972
Job Category: Work at Home Agents
Location: United States-Virtual-Virtual-Work at Home
Posted Date: 2/15/2018 9:00:08 PM
Of all the projects available with Alorica-at-Home we have some of the best opportunities to make money!
Now offering a potential bonus to eligible agents that complete training and meet the performance requirements.
This project offers the opportunity to take calls in a scripted environment for a wide variety of businesses you may have seen on the internet, TV or heard on the radio. Products & services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation.
We are seeking individuals that are sales minded, possess exceptional customer service skills and have the ability to read scripts verbatim.  Hours of operation for this line group are 24/7 with our highest needs being on the weekends. (Primarily Saturday)
We have a 15 hour minimum weekly requirement during our peak season that allows our agents to ensure call quality, product awareness and call fluency. We also have a Saturday requirement (Currently 2 hours per week) that helps ensure we meet our contractual call handling requirements. These minimum requirements may be raised or lowered based on business needs. There is tremendous opportunity to earn incentives, especially while working weekends.  On average, our agents complete training in just 15 hours and are then ready to take calls and make $$$!!! 
Training pay rate is min wage per your local area. Pay rate for call taking will be Per Minute Rate with a guarantee of at least minimum wage per your local area with many opportunities for Premium Hourly Rates such as $9.00, $10.00, $11.00 and more when business needs dictate. (Primarily on the weekends) Alorica-at-Home Employees average between min wage per your local area and $10.00 per hour.
Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
•Successfully complete initial on-the-job training, as well as any new product or on-going training.
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans
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