O365 SDS Technical Specialist

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Requisition ID: 129173
Job Category: Sales
Location: United States-North Dakota-Fargo-3900 4th Street SW 58104
Posted Date: 1/24/2018 2:01:50 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Responsible for support and continued maintenance activities for a complex existing customer segment. Leveraging technical knowledge and expertise to resolve deployment and activation challenges prior to escalation to technical support teams. Ensure optimal customer experience and resolution of technical issues. 

  • Setting up Office 365 tenants, creating administrator and service accounts, maintaining service and system documentation, tuning service performance, and providing detailed documentation of customer profiles.
  • Install, configure, troubleshoot, diagnose, and resolve problems with Microsoft School Data Sync (SDS) with Office 365 Azure Active Directory Domains
  • Support and continued maintenance activities of existing SDS customer base
  • Utilize technical knowledge and expertise to handle intermediate support escalations to ensure optimal customer experience and resolution.
  • Participate in team reviews of pipeline and account deployment status to understand where to engage proactively with customers when not assisting on current opportunity sets to get customers to assign and use the products ordered.
  • Meet or exceed revenue and quota goals through effective communication and partnering skills.
  • Utilize various software applications to optimize efficiency and performance.
  • Continually broaden understanding of customer segment and client products through participating in a wide range of ongoing training in order to be able to educate others on the technical details of product offerings.
  • Perform other duties as assigned by management
Minimum Education and Experience:
  •  2+ years of Software Administrator experience for small, medium or large organization(s) preferred 
  • 2+ years of experience interfacing with/providing customer service to internal or external customers preferred
  • Extensive development experience with client software preferred
  • Experience working with Microsoft Active Directory, Active Directory Federation Services (ADFDS), DirSync, Azure AD Sync or Azure AD Connect
  • Practical knowledge of Exchange Server and Exchange Server Hybrid Environments
  • Experience with AD migration, cross-forest migrations and interoperability scenarios
  • Implementation of Office 365 components
  • PowerShell

Knowledge, Skills and Abilities:
  • Must have a strong technical understanding of software deployments in large and/or complex customer segments. 
  • Must have exceptional customer service skills as demonstrated through prior sales/customer service experience.
  • Excellent internal and external customer service skills with the ability to communicate with all levels of customers and business partners. 
  • Must have excellent interpersonal, written, and oral communication skills.
  • Excellent attention to detail and problem solving skills.
  • Strong personal computer skills including proficiency in the use of Microsoft suite of products.
  • Self-motivated with the ability to work independently in a fast-paced environment. 
  • Ability to maintain the highest level of confidentiality
  • Ability to adapt to a flexible schedule.  
  • Multilingual (Spanish and/or French) a plus

Work Environment:
• Constant work performed in a climate-controlled production floor in a sedentary position

Physical Demands:
• Constant phone use; constant sitting and/or standing


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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