Healthcare Customer Service Representative

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Requisition ID: 128450
Job Category: Call Center
Location: United States-Nebraska-Omaha-7171 Mercy Road Omaha 68106
Posted Date: 1/4/2018 1:58:28 PM

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

 

 

 

Ready to start? Chat with us to begin the process now:  (https://olivia.recruiting.ai/co/Alorica

 

 

 Job Summary:

You manage a list of 5 clients which happen to be hospitals. You provide Customer Service to their Patients.   The environment is very fast paced, requiring consistent multi-tasking - each client has their own system- at any given time, you may have upwards of 10 different programs open at one time, including email and instant messaging. Strong Computer Skills are required.

  • Inbound Calls (80%): consist of customer service related items: such as explaining the hospital bill, checking insurance / making sure insurance was billed or to update with new insurance.  Requests for itemized statements or request for Financial assistance.  You will also take payments and/or create payment arrangements.

 

  • Outbound Calls (20%): typically consist of contacting your client’s patients to discuss their outstanding medical bills. *Goal is to set-up payment arrangements or collect a payment in full.

** Program begins with 3 weeks of Classroom Training > Monday thru Friday 8:00 am – 5:00 pm – following training you move to your permanent schedule> Monday thru Thursday 12:00 pm – 9:00 pm and Fridays 10:00 am – 7:00 pm.  Bilingual positions available

 

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

 

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 

So what do you say? Ready to take the next step?

 

 

JOB REQUIREMENTS

Minimum Education and Experience:

  • High School Diploma or GED required

  • Customer service experience a plus

  • Past Call Center Experience a plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

Knowledge, Skills and Abilities:

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

  • Strong Computer Skills required

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

 

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

 

About Alorica:

 

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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