Sales Enablement Specialist

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Requisition ID: 127706
Job Category: Sales
Location: United States-Florida-Plantation-WAH Backoffice
Posted Date: 12/12/2017 9:00:04 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.                                                                                                                                                                                                                                    
JOB SUMMARY                                                                                                                                                                                                                                                                                                                         Responsible for coordinating a team comprised of technical, business development and financial subject matter experts, including senior management to create winning proposals. Serves as the central point of contact for assigned proposals to coordinate, manage, customize and submit RFP, RFI and other bid proposal responses. Responsible for developing schedules and internal response plans for meeting customer proposal/quotation requirements.                                                                                                                            JOB RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                      • Supports Sales and Client Services teams with new business opportunities throughout bidding process
• Coordinates and oversees the indexing and cross-referencing of information obtained from multiple sources
• Understands call center capabilities, non-capabilities and gaps in addressing the proper question to the answer in business proposals
• Assists in the development of new solutions and proposal ideas
• Collaborates with internal subject matter experts to verify, update and create materials to ensure content is current and compelling
• Ensures that sales messages are on point, the Alorica value proposition is competitive and the documents are persuasive, grammatically correct and attractive
• Ensures the quality of final document submission reflects Alorica’s commitment to quality
• Participates in client site visit preparation, including the development of presentation materials
• Takes initiative to identify and address sales and marketing content needs (case studies, sales collateral, proposal content, etc.)
• Maintains ongoing updates to sales materials, proposal content and archives
OTHER RELATED DUTIES                                                                                                                                                                                                                                                                                                                    • Assist Sales and Client Services teams with various marketing assignments including presentations, proofreading documents, and creative sessions
• Lead cultivation and brand awareness projects, i.e. analyst surveys, prospect profiles, white papers and award applications
• Product management and business intelligence materials
• Other duties as assigned
JOB REQUIREMENTS                                                                                                                                                                                                                                                                                                                 Minimum Education and Experience:
• Bachelor’s degree from an accredited university or college with major coursework in business writing, marketing, management and/or equivalent experience
• Experience (3+ years) in business or proposal writing; 2+ years in a call center industry, preferred
• Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills

Knowledge, Skills and Abilities:

• Strong understanding of business and sales acumen with experience working with sales organizations
• Preference in editing/creating RFP and RFI responses; advanced editing, persuasive writing and business communication skills
• Strategic thinker, independent self-starter, detail-oriented and creative problem solver
• Demonstrated ability to influence and collaborate across all levels of employees in multiple locations
• Comfortable with, and excels in, a fast-paced environment with frequently changing priorities
• Looks for opportunities and crafts solutions to drive continuous improvement; shows initiation, accountability and flexibility
• Proficiency using Microsoft Word, Excel, and PowerPoint               
Work Environment:
• Constant work performed in virtual/remote office environment
• Some work performed on-site from call center or corporate facility
• Some flexibility with hours are needed to ensure adequate coverage
Physical Demands:
• Frequent sitting
• Frequent use of hands
• Constant use of speech to communicate
• Frequent use of telephone, computer, and multiple software applications
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.


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