Special Services Representative

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Requisition ID: 127768
Job Category: Call Center
Location: United States-Missouri-St Joseph-4315 Pickett Rd. 64503
Posted Date: 12/6/2017 1:57:58 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Responsible for processing and ensuring quality of special recoveries functions which include, but are not limited to: bankruptcy, loss mitigation, repossession, remarketing, legal and insurance. Serve as a liaison between attorneys, clients, and third party vendors and responsible for tracking and documenting all information related to special recoveries functions. 


  • Responsible for receiving and documenting all communication from attorneys, debtors, vendors, and third parties in relation to collateral for bankruptcy, insurance, legal, repossession and remarketing. 
  • Provide excellent customer service in an attempt to resolve escalated concerns, complaints, inquiries and requests. May also resolve delinquent accounts resulting from repossession, insurance claims, and bankruptcy filings.
  • Partner with outside vendors including, but not limited to, bankruptcy attorneys, insurance agencies, repossession and skip tracing vendors in order to resolve collateral debt or secure unit. 
  • Generate reports for management and/or clients, as requested. 
  • Review reports for vendor updates and document appropriately in customer accounts.
  • Maintain use of outside programs or software in order to retrieve necessary information and documents related to customer accounts. 
  • Audit all forms, reports, and inventory dispositions to troubleshoot issues 
  • Process, sort, and collect /distribute all mail correspondence received as applicable.
  • Perform quality control checks through various systems in order to ensure all policies and procedures are being followed. 
  • Maintain knowledge, understanding, and compliance with SST policies and procedures, and all applicable Federal, State, and Local laws and regulations. 
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.

• Provides support and assistance as needed
• May perform other client specific duties as necessary and required by program/account
• Other duties as assigned

Ready to start? Chat with us to begin the process now:  (https://olivia.recruiting.ai/co/Alorica)

Minimum Education and Experience:
• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
• 1-2 years previous experience in a collections and call center environment, preferred
• Customer service phone related experience
• Familiarity with Microsoft Windows, Word, and Excel applications
• May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:
• Strong customer service and collections skills
• Excellent interpersonal skills
• Flexibility and versatility in problem analysis and  resolution
• Knowledge of product/procedures
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Working knowledge of dialer functionality and call campaigns
• Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA

Work Environment:
• Constant work performed in a climate controlled, call-center environment
• Constant usage of phone and computer systems
Physical Demands:
• Constant sedentary work

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Ready to start? Chat with us to begin the process now:  (https://olivia.recruiting.ai/co/Alorica)

Apply Now    
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