Spanish Customer Service Representative

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Requisition ID: JID_65623_13404
Job Category: Call Center
Location: Mexico-Jalisco-Guadalajara
Posted Date: 11/2/2017 12:51:24 PM

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  

Alorica offers the financial stability and growth potential to provide a solid foundation for early career development…and a trendy environment to make work a fun space!  Our team spans hundreds of locations around the globe, with tens of thousands of awesome employees…and you could be the next one!  

As a member of our #Cool Center, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy numerous tangible benefits for you and your family, including health care, performance bonuses, educational scholarships, discounts on local services and products, and professional development opportunities; not to mention fun cultural and community outreach activities.

KEY JOB RESPONSIBILITIES

• Receive and process incoming phone calls, which includes providing general information.
• Strive to enhance the department’s relationship with customers, ensuring the highest quality, responsive service possible is provided.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
• Successfully complete initial classroom and on-the-job training, as well as any new product or ongoing training.

JOB REQUIREMENTS

Minimum

• High school diploma or GED required.
• 18 years old at the time of hiring.

Preferred

• 50 % English proficiency. 
• He/she has to be able to direct the call in a professional manner using the adequate Word choice. The employee must be able to have a professional conversation with the member. 
• Average computer skills required.
• Firefox knowledge required.
• Minimum of 21 wpm of typing skills.
• Previous experience in call center might be required.

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