IT Desktop Associate

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Requisition ID: 126714
Job Category: IT
Location: United States-Alabama-Montgomery-4520 Executive Park Drive Suite 200 36116
Posted Date: 11/2/2017 10:02:35 AM
Summary / Objective:
  • The Desktop Support position serves as a central point of contact to complete
  •  end user and management requests in regards to problems or implementations at the desktop/workstation level
  • Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of
  • action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or
  •  department
  • Maintains accurate documentation in the Alorica Helpdesk system of all user requests, repairs and reported issues
  •  including cause, resolution and preventative action
  • Configures and provides instruction in the use of software applications on desktop computers for employees
  • Provides in-depth support on Windows applications, network connectivity, user accounts, network printing, and
  • any other desktop hardware/software issues
  • Works with other IT support staff to implement and maintain internal and external applications
Responsibilities:                   
  • Responsible for maintaining, configuring, and upgrading computer systems. Perform minor computer repairs
  • and coordinate vendor support for more critical repairs
  • Responsible for maintaining and updating hardware and software inventories on desktop and server equipment
  • Required to carry a cell phone/pager and be on call for emergencies
  • Occasionally required to perform job duties outside of normal business hours
  • Build and maintain positive relationships with customers and all internal departments to deliver a high level of service
  • Physical movement of computer related equipment
  • Meet departmental service level metrics

Education:

*High school diploma or GED required

*Associate's degree in computer science, MIS, or a related field is preferred

 

Experience:

*Minimum of one year experience in a technical support services or customer service environment required, preferably in a corporate environment

 

Technical:

*Minimum one year of PC hardware, Windows operating systems, DOS, PC/LAN environment, monitoring systems and tools required

*Minimum one year corporate applications and systems preferred

 

Other:

*Microsoft Certified Professional (MCP) or other Information Technology certifications preferred

*Basic knowledge of Excel, Word and Outlook required

*Ability to respond to incidents 24x7 on a rotating basis

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