IT Project Manager II

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Requisition ID: 125975
Job Category: IT
Location: United States-Virtual-Virtual-Work at Home
Posted Date: 12/14/2017 2:00:45 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Authorized and accountable for the strategic planning and development and implementation of moderately complex IT initiatives. Manage all aspects of project deployment through creating detailed project plans and facilitating communication with internal and external project team members.


  • Provide senior-level project management skills to develop and implement strategic initiatives through participating in all aspects of IT project deployment including product research, vendor interviewing and contracting and testing utilizing comprehensive knowledge obtained through experience.
  • Assemble project teams, assign individual responsibilities, and create complex project plans to detail the steps to implement initiatives including developing a project schedule to ensure a timely delivery and determining appropriate resources.
  • Perform periodic cost and productivity analysis of project plans to ensure adherence to established budgets and timelines.
  • Act as a liaison between team members and functional area management requesting the project. Participate in establishing, organizing, and implementing short and long range goals, objectives, and policies and procedures.
  • Provide direction and support to project management staff.
  • Communicate with Executives, Sr. Management, vendors, and various internal and external departments regarding the current project initiatives and to gather feedback on new initiatives and interests. Obtain guidance and approval as required to advance initiatives.
  • May provide direction and training to lower level analysts.
  • Ensure project issues and concerns are escalated to management to be addressed efficiently and to ensure all operational processes work properly. Make recommendations to implement improved processes.
All Alorica IT Project Managers must posess the "Fundamental 10" attributes and exhibit them in all areas of their work:
  1. Leadership
  2. Delegation
  3. Communication
  4. Problem-solving skills
  5. Empathy
  6. Collaboration
  7. Competence
  8. Integrity
  9. Organization
  10. Team Development

Minimum Education and Experience:
• Bachelor's Degree in a relevant discipline or equivalent in relevant work experience. Project Management Professional (PMP) certification /or meets pre-certification requirements required.
• 2 to 3 years planning and/or management experience required

Knowledge, Skills and Abilities:
• Proficient personal computer skills including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to establish and maintain cooperative working relationships with Clients, Consumers, Co-workers, and/or Key Contacts
• Ability to be a strategic thinker and a good facilitator.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to adapt to a flexible schedule.


Work Environment:
• Frequently work in an office environment but occasional non-standard workplaces
• Usually work a standard work week but may be required to work some evenings and weekends
• Occasional work outside of normal working conditions and traditional office environment

Physical Demands:
• Occasional travel domestically and/or internationally (25-50%)

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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