Workforce Analyst

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Requisition ID: 125976
Job Category: Call Center
Location: United States-Michigan-Jackson-209 East Washington Suite 320 49201
Posted Date: 10/18/2017 1:59:58 PM

JOB SUMMARY 
Performs responsible administrative and clerical support to the Operations Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision. 
JOB RESPONSIBILITIES
 • Assist Operations Director with daily administrative and clerical duties including scheduling of meetings, expense reports, financials, event planning, and other similar dutie
 • Assist in coordinating employee events and activities at centers to improve morale of center employees
 • Coordinates events to raise awareness of local and national non-profit organizations; coordinates collection of employee donations to organization
 • Completes purchase orders for office supplies, event decorations, and other similar materials
 • Creates and distributes center-wide communications, promotional materials, and others notifications of upcoming events and activities
 • Manage headset inventory of agents 
• Manages and updates site specific Intranet with pertinent updates and announcements
 • Coordinates the monthly birthday announcements and activities
 • Schedule and coordinate regular Center Operations Team meetings
 • Complete expense reports for Center Operations Team 
• Communicate and maintain effective working relationship with vendors and clients 
• Acts as point of contact in absence of Operations Director OTHER RELATED DUTIES 
• Coordinate travel arrangements for Center Operations Team • Other duties as assigned
JOB REQUIREMENTS
 Minimum Education and Experience: 
• High School Diploma, GED, or equivalent degree
 • Three or more year’s administrative support, preferably in a call center environment reporting to management Knowledge, Skills and Abilities: 
• Significant knowledge (3+ years) working with Microsoft Office software (Word, Power Point, Excel, Outlook)
 • Ability to effectively organize work and priorities
 • Ability to develop and maintain effective working relationship
 • Ability to manage multiple tasks and priorities simultaneously
 • Ability to communicate effectively both orally and in writing 
Work Environment:
 • Constant work in a climate-controlled call center environment
 • Frequent work out doors
 • Some exposure to dust, cold and hot temperatures, sun, wind, and rain 
Physical Demands:
 • Frequent use of a computer and other office related equipment
 • Constant repetitive use of hands and fingers
 • Must be able to lift, bend, climb, bend, stoop, reach, etc.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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