Team Lead Cable

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Requisition ID: 125884
Job Category: Call Center
Location: United States-Pennsylvania-Pittsburgh-875 Greentree Road 9 Parkway Center Suite 100 15220
Posted Date: 10/13/2017 8:58:15 PM


Job Responsibilities/Functions:
• Effectively manage resources to ensure quality customer service.
• Provide guidance and support to a team of agents to ensure organizational objectives are met.
• Develop career/job skills of team members.
• Conduct weekly one-on-one coaching sessions with team members and provide additional feedback/coaching as needed.
• Communicate information effectively and in a timely manner.
• Flexible with department scheduling needs including evenings and weekends (see Employment Requirements).

Job Requirements:

• Demonstrated ability to make responsible business decisions.
• Excellent verbal/written communication skills.
• Ability to coach/develop others for improvement.

• Demonstrated ability to set and accomplish goals.
• Demonstrated ability to multi-task and manage time.
• Excellent problem solving and analytical skills with attention to detail.
• Desire and motivation to help a team of agents succeed.

Employment Requirements:
• Working knowledge of Alorica's policies and procedures.
• Supervisory experience in a call center environment preferred but not required.
• No written warnings for attendance or conduct/behavior within the past 3 months.
• Current Team Manager or Account Manager Letter of Recommendation.
• Current resume.
• Able to work any shift 7 days per week. (Note: If a position is offered, a shift will be offered at that time as well. This shift is subject to change as departmental scheduling needs arise
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