Customer Service Representative

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Requisition ID: 125253
Job Category: Call Center
Location: Canada-Ontario-Brantford-33 Sinclair Boulevard
Posted Date: 10/6/2017 1:58:46 PM

As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

 

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

Talking to customers over the phone, email or chat to resolve their questions or concerns

Accurately document and update customer records in the computer system

Upsell products or services to customers, if appropriate

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

 

Why you’ll want to join the Alorica team

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits

Retirement savings plan

Paid time off

A great team environment with supportive co-workers

You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

We’re a strong, global company that truly cares about our local communities

High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.

Previous customer service and/or call center experience preferred.

Ability to maintain the highest level of confidentiality.

Proficient personal computer skills, including Microsoft Office.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in a multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a Canadian Pension Plan.

 

The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

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