Operations Associate

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Requisition ID: 125149
Job Category: Call Center
Location: United States-Virginia-Newport News-11008 Warwick Blvd. 23601
Posted Date: 9/28/2017 8:57:14 PM
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Performs responsible administrative and clerical support to the Operations Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision.

JOB RESPONSIBILITIES


• Assist Operations Director with daily administrative and clerical duties including scheduling of meetings, expense reports, financials, event planning, and other similar duties
• Assist in coordinating employee events and activities at centers to improve morale of center employees
• Coordinates events to raise awareness of local and national non-profit organizations; coordinates collection of employee donations to organization
• Completes purchase orders for office supplies, event decorations, and other similar materials
• Creates and distributes center-wide communications, promotional materials, and others notifications of upcoming events and activities
• Manage headset inventory of agents
• Manages and updates site specific Intranet with pertinent updates and announcements
• Coordinates the monthly birthday announcements and activities
• Schedule and coordinate regular Center Operations Team meetings
• Complete expense reports for Center Operations Team
• Communicate and maintain effective working relationship with vendors and clients
• Acts as point of contact in absence of Operations Director





OTHER RELATED DUTIES


• Coordinate travel arrangements for Center Operations Team
• Other duties as assigned



























JOB REQUIREMENTS
Minimum Education and Experience:
• High School Diploma, GED, or equivalent degree
• Three or more year’s administrative support, preferably in a call center environment reporting to management






Knowledge, Skills and Abilities:

• Significant knowledge (3+ years) working with Microsoft Office software (Word, Power Point, Excel, Outlook)
• Ability to effectively organize work and priorities
• Ability to develop and maintain effective working relationship
• Ability to manage multiple tasks and priorities simultaneously
• Ability to communicate effectively both orally and in writing

Work Environment:

• Constant work in a climate-controlled call center environment
• Frequent work out doors
• Some exposure to dust, cold and hot temperatures, sun, wind, and rain
 



Physical Demands:
• Frequent use of a computer and other office related equipment
• Constant repetitive use of hands and fingers
• Must be able to lift, bend, climb, bend, stoop, reach, etc.






 


ABOUT ALORICA
 
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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