Operations Supervisor

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Requisition ID: 124415
Job Category: Call Center
Location: United States-Mississippi-Jackson-410 S. Jefferson St. 39201
Posted Date: 9/14/2017 5:10:52 PM

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

The Operations Supervisor provides Subject Matter expertise on process design. They Deliver key messages and communications related to change.

• Ensure Verification team prioritization and staffing model adherence
• Coach and enforce new behaviors/processes
• Balance on/offline needs using scheduling tools
• Provide support to Leadership

• May perform other client specific duties as necessary and required by program/account

• Other duties as assigned


Minimum Education and Experience:
•• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
• Customer service experience
• Phone related customer service
• Familiarity with Microsoft Windows, Word, and Excel applications
• May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:
• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude

Work Environment:
• Constant work performed in a climate controlled, call-center environment
• Constant usage of phone and computer systems

Physical Demands:
• Constant sedentary work


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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