Customer Service Representative - Churchill AM PM Shift

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Requisition ID: JID_38608_13404_1
Job Category: Call Center
Location: Dominican Republic-Santo Domingo-Santo Domingo
Posted Date: 8/23/2017 3:59:47 PM

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. 
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns 
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues 
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes 
• Provides feedback reports on 
call issues related to downtime and/or training issues
• Upsells to customers as necessary

JOB REQUIREMENTS

Minimum Education and Experience

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus 

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills 
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

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