Operations Customer Service Representative

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Requisition ID: JID_37022_13404
Job Category: Call Center
Location: Honduras-Cortes-San Pedro Sula
Posted Date: 8/11/2017 3:42:31 PM

JOB SUMMARY

To offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns 
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues 
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes 
• Provides feedback reports on 
call issues related to downtime and/or training issues

JOB REQUIREMENTS

Minimum Education and Experience

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus 

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills 
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

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