Customer Service Representative

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Requisition ID: JID_36057_13404
Job Category: Call Center
Location: Antigua and Barbuda-St. George-St. George
Posted Date: 8/10/2017 10:13:11 AM

JOB SUMMARY

Alorica is a global service organization, serving the world's leading companies and best-known brands.  With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email, and chat every day.  Alorica offers a meaningful opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

JOB RESPONSIBILITIES

• Communicate via inbound and outbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries. 
• Provide resolution to customer’s inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems. 
• Follow up in a timely manner to ensure customer satisfaction. 
• Maintain diplomacy and tact when dealing with upset or escalated calls. 
• Perform other duties as assigned by management.​

JOB REQUIREMENTS

• 3 CXC including English or relevant work experience.  
• Bi-lingual (Spanish) a plus. 
• Proficient personal computer skills, including Microsoft Office.  
• Excellent interpersonal, written and oral communication skills.  
• Ability to work in a multi-tasked environment.  
• Ability to adapt to a flexible work schedule.

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