Operations Manager

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Requisition ID: 122512
Job Category: Call Center
Location: United States-South Carolina-Simpsonville-356 Center Pointe Blvd. Simpsonville 29681
Posted Date: 10/5/2017 8:59:47 PM

Internal Job Posting

 Supervisor

Essential Duties

 

·         Effectively manage resources to ensure delivery of quality customer service.

 

·         Provide guidance and support to a team of agents to ensure organizational objectives are met.

 

·         Develop career/job skills of team members.

 

·         Conduct one-on-one and group coaching sessions with team members and provide additional feedback/coaching as needed.

 

·         Communicate information effectively and in a timely manner.

 

·         Provide team performance reports to management staff.

 

·         Other duties as assigned.

 

Qualifications

 

·         2-3 years previous call center supervisory experience strongly preferred

 

·         Ability to work a flexible schedule.

 

·         Proficiency in computer use.

 

·         Demonstrated ability to make responsible business decisions.

 

·         Excellent verbal/written communication skills.

 

·         Ability to coach/develop others for improvement.

 

·         Demonstrated ability to set and accomplish goals and multi-task within time constraints.

 

·         Excellent problem solving and analytical skills.

 

·         Motivation to lead a team of agents to success.

 

 

 

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