Telecoms Engineer II

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Requisition ID: JID_34557_13404
Job Category: Call Center
Location: Philippines-Taguig-Fort
Posted Date: 8/2/2017 10:43:13 AM

Essential Duties & Responsibilities:

  • With moderate supervision, designs, implements/ installs, maintains, and administers infrastructures including hardware, software, and various configurations. 
  • Possesses and applies a broad knowledge of principles, practices, and procedures of a particular field in order to complete assignments of advanced difficulty.
  • Assignments are broad in nature and usually require originality and ingenuity.
  • Monitors overall performance to proactively identify potential issues and tune appropriately. 
  • Performs root cause analysis on failed components and implements corrective measures.
  • Researches software and system products and technologies to justify recommendations and support purchasing efforts.  
  • Assists in the documentation of procedures and processes for the ongoing operation, maintenance, and backup of equipment and systems.
  • Works with others to establish and improve processes and procedures. 
  • Act as project lead in the design and review of new systems and applications and hardware. Architect the system infrastructure required to support these projects.
  • May have sole responsibility for projects and participates in disaster recovery exercises.
  • Defines and implements strategies for integrating disparate operating environments.
  • Identifies, diagnoses, and corrects problems and factors affecting performance. 
  • Reviews progress and evaluates results.
  • Partners with end users, business units, and external client technical teams to meet data communication needs of all users.
  • Partners with client program managers to ensure timely delivery.
  • Provides training and assistance to junior staff.
  • Proactively recommends corporate-driven projects, communicate issues, concerns, and questions, and understand changing requirements, changing technology, and best practices.
  • Generally focuses on projects for one or more disciplines.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Perform other duties as assigned by management.



  • Bachelor's Degree in related field or equivalent relevant work experience required.

  • Three or more years of previous experience in a technical position required.
  • Strong project management experience required.
  • Advanced knowledge of at least three of the following technologies:  Cirtix XenApp, DNS, SHCP, Exchange 2010, MS Clustering, Powershell, TMG, Vmware ESX/ESXi/View/VMA, W2K3, W2K8, SQL, SQL Server.
  • Juniper Network experience required.
  • Advanced knowledge of Internetworking Operating Systems and call center technology.
  • Exhibit strong attention to detail.
  • Excellent problem-solving skills.
  • Proficient personal computer skills including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to prioritize and organize work in a multitasked environment.
  • Ability to adapt to a flexible schedule.
  • Ability to maintain the highest level of confidentiality.
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