Inbound Sales Representatives

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Requisition ID: JID_34496_13404
Job Category: Call Center
Location: Philippines-Exportbank-Makati
Posted Date: 8/2/2017 6:48:31 AM

Job Summary

 

Under the direction of the Team Managers, the primary objective of the sales agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

 

Duties and Responsibilities 

  • Offers and Sells products and services outlined in the Statement of Work
  • Always strive for Good Customer Satisfaction and Experience 
  • Maintains a Low Quality Defect Score based on the goals set by Client
  • Ensures that all calls are handled professionally based on the Quality Guidelines set by the Client
  • Verifies all sources of customer contact information on the account to ensure accuracy such as the Home address, Phone Number, SSN, Credit Card Info, Sales Transaction, etc.
  • Meet and exceeds client mandated KPI's (Key Performance Indicators) both Sales and Quality
  • Maintains a high SPH, UPH and/or Sales Conversion based on the goals set by Client
  • Ensures consistent performance based on continuous improvement model
  • Ensures that all Log-in and Passwords (both Internal & External) are kept confidential
  • Participates in all mandated trainings, seminars and/or conferences both Internal and External
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