Inbound Sales Representatives

Job Summary

Under the direction of the Team Managers, the primary objective of the sales agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

Duties and Responsibilities 

• Offers and Sells products and services outlined in the Statement of Work
• Always strive for Good Customer Satisfaction and Experience 
• Maintains a Low Quality Defect Score based on the goals set by Client
• Ensures that all calls are handled professionally based on the Quality Guidelines set by the Client
• Verifies all sources of customer contact information on the account to ensure accuracy such as the Home address, Phone Number, SSN, Credit Card Info, Sales Transaction, etc.
• Meet and exceeds client mandated KPI's (Key Performance Indicators) both Sales and Quality
• Maintains a high SPH, UPH and/or Sales Conversion based on the goals set by Client
• Ensures consistent performance based on continuous improvement model
• Ensures that all Log-in and Passwords (both Internal & External) are kept confidential
• Participates in all mandated trainings, seminars and/or conferences both Internal and External