Customer Service Representative

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Requisition ID: JID_34492_13404
Job Category: Call Center
Location: Philippines-Makati-Alphaland
Posted Date: 8/2/2017 6:44:33 AM

What you’ll be doing

 Your main responsibilities will include:

  • Talking to customers over the phone, email or chat to resolve their questions or concerns

  • Accurately document and update customer records in the computer system

  • Upsell products or services to customers, if appropriate

  • Escalate customer complaints and/or calls to your manager when necessary

  • Provide feedback and recommendations to your manager on ways the company can improve

  • Assist other team members and supervisor as needed

  • Perform other duties as assigned by your management team

 

Qualifications

Who we’re looking for

The best fit for this job is someone who:

  • Has at least completed Sophomore year in college, a certificate holder of at least a 2-year Vocational Course, Associate Degree, or equivalent

  • Has experience in customer service (preferred)

  • Is skilled with MS Office software and functions

  • Has typing and data entry skills

  • Has excellent verbal/written communication skills and can problem-solve

  • Can multi-task and deal with pressure at work

  • Has a professional telephone manner and is energetic, articulate and service-oriented

  • Expresses great people skills, including empathy, courtesy and respect

  • Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime

  • Can grasp new concepts, understand new systems and quickly master key elements within a training period

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