Customer Service Representative

What you’ll be doing

 Your main responsibilities will include:

• Talking to customers over the phone, email or chat to resolve their questions or concerns

• Accurately document and update customer records in the computer system

• Upsell products or services to customers, if appropriate

• Escalate customer complaints and/or calls to your manager when necessary

• Provide feedback and recommendations to your manager on ways the company can improve

• Assist other team members and supervisor as needed

• Perform other duties as assigned by your management team

Qualifications

Who we’re looking for

The best fit for this job is someone who:

• Has at least completed Sophomore year in college, a certificate holder of at least a 2-year Vocational Course, Associate Degree, or equivalent

• Has experience in customer service (preferred)

• Is skilled with MS Office software and functions

• Has typing and data entry skills

• Has excellent verbal/written communication skills and can problem-solve

• Can multi-task and deal with pressure at work

• Has a professional telephone manner and is energetic, articulate and service-oriented

• Expresses great people skills, including empathy, courtesy and respect

• Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime

• Can grasp new concepts, understand new systems and quickly master key elements within a training period