Sales Representatives – Mobile Devices

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Requisition ID: JID_33724_13404
Job Category: Call Center
Location: Panama-Panama-Panama
Posted Date: 7/28/2017 7:20:13 PM

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, telesales, credit, and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or troubleshooting issues to provide high-quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.

KEY JOB RESPONSIBILITIES

• Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.
• Verifies and updates customer information, respond to queries and resolves issues.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
• Accurately document and update records and databases in accordance with prescribed formats and required systems.
• Performs a variety of transactions ranging from data entry, updating records, invoices, and claims to verify information and closing transactions.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

JOB REQUIREMENTS

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Observe professionalism and integrity in handling calls.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills in English.

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