Healthcare Customer Service Associate

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Requisition ID: 118997
Job Category: Call Center
Location: United States-Nebraska-Omaha-7171 Mercy Road Omaha 68106
Posted Date: 7/27/2017 11:00:48 AM



Healthcare Customer Service Associate



·        You manage a list of 5 clients which happen to be hospital groups. You provide Customer Service Focused Collections. The environment is very fast paced, requiring consistent multi-tasking - each client has their own system- at any given time, you may have upwards of 10 different programs open at one time, including email. Strong Computer Skills are required.


o   Inbound Calls: consist of customer service related items: such as explaining the hospital bill, checking insurance / making sure insurance was billed or to update with new insurance.  Requests for itemized statements or request for Financial assistance.  You will also take payments and/or create payment arrangements.

o   Outbound Calls> Customer Focused Collections: typically consist of contacting your client’s patients to discuss their outstanding medical bills. *Goal is to set-up payment arrangements or collect a payment in full.


Minimum Education and Experience:

  • High School Diploma or GED required
  • 6 months’ previous experience in a contact center environment, preferred
  • Customer service experience a plus
  • Bilingual Positons Available  

Knowledge, Skills and Abilities

  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Patience/empathy
  • Flexibility and versatility in problem analysis and resolution

·        $2:00 Shift Diff for all hours worked after 5:00 P and Saturdays > PLUS Monthly Bonus Opp. (Ave Bonus $500.00)

·        Hourly Wage $11.75 > after 5P $ 13.75 > Bilingual Candidates 12.75> after 5P 14.75.

Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

Please give me a call to schedule an Interview. Lois Padgett, Alorica Recruiter 402.546.0617 – or stop in 7171 Mercy Road, Suite 200, Omaha NE 68106

Equal Opportunity Employer – Veterans/Disabled



Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred

• Customer service experience a plus

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient and confident, with a positive attitude



Work Environment

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

• Constant usage of phone and computer systems


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


About Alorica:


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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