Customer Care Associate

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Requisition ID: 118996
Job Category: Call Center
Location: United States-Nebraska-Omaha-7171 Mercy Road Omaha 68106
Posted Date: 7/27/2017 11:00:27 AM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
This is a customer service focused position - you are working on behalf our client to contact individuals who are delinquent on their auto loans.  We use the customer service approach to find out the reason for the delinquency, work with the individuals to find an acceptable remedy to bring the accounts current – take a payment in full or setting up a payment plan. You will need to maintain a high level of professionalism and customer service at all times even if the debtor becomes upset.   
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  • High School Diploma or GED required; college degree preferred
  • 6 months call center environment, preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
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