Lease End Recovery Associate

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Requisition ID: 120800
Job Category: Call Center
Location: United States-Nebraska-Omaha-7171 Mercy Road Omaha 68106
Posted Date: 9/6/2017 10:00:59 AM
Lease end services:
·        You are representing our client - you are reaching out to customers who leased a vehicle, the contract term was up – the vehicle was returned to the dealership – at the dealership the vehicle gets inspected – they record the current mileage and any excess wear and tear they see.  If the mileage and or wear and tear are out of compliance with their lease contract ~ the customer gets billed.
·        We only have 90 days to collect this dept before it gets charged off and sent to a collection agency.   We want to stay Customer Service Focused – talk them thru the charges – validate if they dispute any – we may have to pull the contract to remind them of the details…. Call the dealership to confirm information - update the bill if necessary.  This is a blend of inbound and outbound – skip tracing and research – lots of multi-tasking – very fast paced work environment.   2 weeks’ classroom training M-F - production shift is M-F 3 days 7a-4p and 2 days 10a-7p.   Hourly wage is $12.00 plus a Monthly Bonus Opportunity – Bonus is very lucrative 
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Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred

• Customer service experience a plus

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications


Knowledge, Skills and Abilities:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient and confident, with a positive attitude



Work Environment

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

• Constant usage of phone and computer systems


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


About Alorica:


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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