Work at Home Customer Service Representative - Shopping Assistant
Requisition ID: 119709
Job Category: Work at Home Agents
Location: Virtual, Virtual US
Posted Date: 7/27/2017 10:59:27 AM
Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate advanced sales skills while maintaining the best possible customer service experience for the customers. On every call agents are required to present additional items or ‘upsells', so ability to understand products and services is essential. Our main key performance indicators are our ‘closure rate' and ‘upsell rate'. Closure is based on our ability to close the sale with the customer and upsell is measured by offering add-ons during the ordering process. The hours of operation are 24 x 7, 7 days a week, but vary from week to week. Weekly requirements vary from 5 to 25 hours per week depending on client needs. Agents must be able to work the weekends. Agents average above minimum wage and have the ability to qualify for a weekly bonus.
Pay rate for training will be minimum wage per your state or local area. Base pay rate for call taking will be $7.50/hr or minimum wage per your state or local area, which ever one is higher. Alorica At Home employees average between $7.50 and $10/hr
Work At Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
•Successfully complete initial on-the-job training, as well as any new product or on-going training.
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
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