Alorica-at-Home Customer Service Representative

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Requisition ID: 119705
Job Category: Work at Home Agents
Location: United States-Virtual-Virtual-Work at Home
Posted Date: 10/6/2017 1:58:23 PM
We believe in providing exceptional experiences! We dare to understand how products specifically enrich each individual’s life and situation. We achieve this by being phenomenal listeners! We have the courage to engage people in discussions. We bring enjoyment to peoples’ lives by our fitting our products to their specific needs.
In Elite Sales Group, we believe in your success and know that we succeed when you do! We love continuously investing in each person to increase their value while they are with us and beyond. It is our people that has allowed us to emerge as a premier sales group within both Alorica At Home and our industry. Of all the programs within Alorica At Home, this program has a heavy focus on relationship building and consultation.
We are seeking individuals that understand the importance of having conversations versus reading scripts, have the fortitude to listen to understand, are able to make recommendations based on what they discover, know it isn’t necessarily what you say versus how you say it, and believe that how you treat people really matters.
We offer base pay and commissions. We also offer innovative incentive programs that reward your effort to help you grow with us. Hours of operation for this line group are 24 hours a day, seven days a week. The greatest opportunity for hours will be available during weekends from 2am to 1pm and from 2am to 8am M-F (times listed in CST). These are the peak times our clients are placing their ads, so the bulk of your weekly hours will fall within these time frames.
To support our continued partnership with our clients, we require minimum of 12 hours per calendar week. At least 7 of those hours must be worked on the weekend. Maintaining this requirement will keep you active on this project. At certain times during the year there will be hours available on this group up to 15 hours per week. Elite Sales Group also encourage helping other groups meet their needs by allowing cross training on those skills so those hours are available to you as well. This allows you additional income opportunities.

Training is paid at minimum wage per state or local area. On average, our people complete training in no more than 20 hours. After training, the base call taking rate is $7.85 per hour (trued up to minimum wage per state or local area if higher than $7.85) PLUS commission for each sale. Average commission is $1.00 to $4.00 per sale



Work At Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
•Successfully complete initial on-the-job training, as well as any new product or on-going training.


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Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans
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