Patient Access Representative-

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Requisition ID: 132082
Job Category: Call Center
Location: United States-Alabama-Mobile-5441 Highway 90 West Suite 1 Mobile 36619
Posted Date: 4/12/2018 8:59:05 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Ready to start? Chat with us to begin the process now:  (
  • Maintain a professional relationship with the patient while providing excellent customer service and performing assigned duties.
  • Document pertinent patient information and all account work activity in the appropriate systems dictated by the health care facility and Company.
  • Responsible for capturing and documenting all pertinent patient demographic, subscriber, and insurance information (i.e.): patient Policy and ID numbers, subscriber, guarantor, payer address, phone numbers, and other contact information. Documentation must include, benefit effective date, copay, deductible, out of pocket non-covered services responsibilities, co-insurance, stop loss amounts, percentage of coverage and any other pertinent information concerning the specific procedure/clinical service to be performed.
  • Responsible for securing authorizations and documenting all pertinent information (i.e.): Insurance, Ordering information, Physician information, Tax ID, CPT, HCPCS and ICD 10 codes. Documentation must include, authorization status, authorization number, ordering procedures, verified from, dates approved for and any other pertinent information.
  • Responsible for meeting all patient registration goals in a timely manner to ensure time sensitive requirements are obtained.
  • Working knowledge of Protected Health Information (PHI), HIPPA.
  • Personally responsible, respect for self and others, innovative through teamwork, dedication to caring and excellence in customer service.
  • Able to successfully schedule procedures through the identification of available times, establish accurate scheduling records and verify patient demographic and insurance information.
  • Responsible for accurately obtaining and entering proper procedure or diagnosis codes into scheduling system.
  • Obtains and accurately completes ABN or MSP forms, when applicable.
  • Obtains complete and accurate insurance information and completes insurance verification by contacting patients, physician offices and insurance/payer regarding the visit.
  • Works according to standard operating procedure during ADT/system downtimes.
  • Reviews work and ensures accuracy, particularly patient type, code identification, insurance and demographic information to minimize error rate and time delays in clinical and billing departments.
  • Assists patients, as needed, to ensure compliance with the payer’s requirements for reimbursement.
  • Responsible for assessing financial responsibility, resources, and/or referring patients for financial counseling, if necessary, based on the individual’s financial condition according to charity policy.
  • Responsible for communicating with patients regarding patient financial responsibilities before or at time of service. Informs patients on billing process for facility and providers.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Perform other duties as assigned by management.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday and sick time
  • Retirement planning options (401(k))
  • Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 
So what do you say? Ready to take the next step?
Minimum Education and Experience:
  • Education:                                                                           
    • High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
    • Associate or Bachelor’s Degree in Business, Financial/HealthCare related field preferred.
    • 1 year experience in Patient Access, Patient Financial Services, or previous experience in a hospital or physician’s office required. 2-3 years related experience preferred.
    Knowledge, Skills, Abilities & Other Characteristics:
    • Excellent written and oral communication skills required.
    • Must be able to multitask, coordinating more than one event at a time.
    • Must be able to type 35+ wpm.
    • Must be able to demonstrate knowledge of hospital billing requirements and the documentation necessary to satisfy those requirements.
    • Experience/knowledge of: medical terminology, data entry, computer skills, admitting, business office, cash collections, physician office interactions and working with public preferred.
    • Customer Service/Patient Relations – displaying professionalism.
    • Working knowledge of Protected Health Information (PHI), HIPPA.
    • Must possess detailed understanding and knowledge of insurance guidelines and protocols, components of full verification, and payer information / requirements.
    • Exhibits competency in the use of all registration systems, electronic verification tools, and Web Based resources.
    • Maintains basic understanding of the medical necessity screening process and appropriate systems.
    • Bilingual preferred.
    • Ability to work in a team fostered environment.
    • Ability to prioritize and organize work.
    • Ability to adapt to a flexible schedule.

Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.

About Alorica:


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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