HR Generalist

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Requisition ID: 131848
Job Category: Human Resources
Location: Canada-Ontario-Hamilton-77 James Street North
Posted Date: 4/12/2018 8:59:01 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

The  HR Generalist is a capable professional who utilizes thorough understanding of HR skills/knowledge to provide assistance, interpretation, and counsel to management and employees regarding the company’s policies, programs, and practices spanning multiple HR areas, including talent acquisition, talent management, compensation, benefits, employee relations, human resource planning or other services.  Researches HR issues and develops and formulates recommendations to resolve said issues in accordance with applicable legislation or company policies, programs, or practices. 

  • Under general supervision, supports the implementation and administration of the company’s HR policies and programs at a single site comprising an employee population of up to 500+ employees.  Supports the HR strategy and business decisions as communicated by HR Business Partners and Senior HR Leaders.
  • Advises management regarding routine or somewhat unique HR issues to ensure the consistent application of practices in compliance with legal requirements and company policy.  Includes providing guidance, counseling, and coaching in regards to disciplinary actions, terminations, performance management, and fact-finding investigations.
  • Partners with and advises department managers on disciplinary actions and terminations to ensure compliance with company procedures and applicable regulations. Reviews all terminations with HR Manager, Business Partner, or Corporate Human Resources as instructed.
  • Provides an "open door" policy for employees to communicate work-related concerns.  Counsels employees and maintains positive employee relations.  Acts as liaison between employees and management team.
  • Monitors and evaluates employee satisfaction and attrition levels and recommends strategies and employee-focused programs and activities aimed to improve employee engagement and retention.
  • Supports the senior HR staff in the administration of HR processes, including performance management and merit review process, benefits enrollment, leaves administration, organizational development, and succession planning. 
  • Analyzes sites needs and recommends new or modified site human resource procedures and ensures change supports company policies. Recommends changes to existing company policies, practices, and programs to meet changing site and company needs.
  • May be responsible for participating in recruiting activities and conducting new hire orientations at assigned site(s).
  • Liaise with Corporate Human Resources departments of expertise when needed to address more complex HR issues, such as fact finding investigations, employment litigation, and workforce reorganizations.
  • Responsible for ensuring appropriate employee record-keeping and documentation at the site including recruiting documentation, employee files, labor posters, payroll records, and other applicable company, client, or regulatory required documentation.
  • Prepares reports in conformance with legislated requirements or organization needs.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Perform other duties as assigned by management.
Minimum Education and Experience:
• Bachelor’s Degree or equivalent relevant work experience.  Applicable HR certification (e.g., PHR, SPHR, CHRP) preferred.
• Three or more years related Human Resources and/or Management experience required.  Previous Employee Relations and/or Recruiting experience strongly preferred
Knowledge, Skills and Abilities:
• Strong knowledge of all HR functional areas and practices including applicable laws, regulations, and industry best practices.  Ability to create, lead, and implement local employee-focused efforts as part of a corporate HR strategy.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated excellence in time management skills.
• Ability to maintain the highest level of confidentiality.
Work Environment:
• Work is performed in a climate-controlled office environment
• Constant use of a computer and other office related equipment
• Occasional work in call-center conditions
• Occasional domestic travel

Physical Demands:
• Frequent walking and traveling throughout call-center

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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