Healthcare Accunt Rep

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Requisition ID: 131640
Job Category: Medical Profession
Location: United States-California-Concord-John Muir Medical Center
Posted Date: 4/2/2018 11:51:33 AM
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
 
JOB SUMMARY
Your mission (should you choose to accept it) is to provide online and offline back-office support for the site – basically, everything that needs to happen off the phone starts with you!
You’ll be supporting the efforts of the contact center, and delivering insanely great administrative service.
 
Ready to start? Chat with us to begin the process now:  (https://olivia.recruiting.ai/co/Alorica)
 
KEY JOB RESPONSIBILITIES
 
 
 

Works on special projects as requested
 
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday
  • Retirement planning options (401(k))
  • Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 
So what do you say? Ready to take the next step?
 
 
JOB REQUIREMENTS
Minimum Education and Experience:
  • High School Diploma or GED required; college degree preferred
    • Previous healthcare coverage/ eligibility experience preferred.
    • Proficient personal computer skills including Microsoft Office.
    • Ability to maintain the highest level of confidentiality.
    • Bilingual (Spanish) a plus.
    • Excellent interpersonal, written, and oral communication skills.
    • Ability to work in a team fostered environment.
    • Ability to work in a multi-tasked environment.
    • Ability to prioritize and organize work.
    • Ability to adapt to a flexible schedule.

Knowledge, Skills and Abilities:

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Flexibility and versatility in problem analysis and resolution

 
WORKING CONDITIONS
Work Environment

  • A climate controlled, Office Environment

Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
 
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
 
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
 

 
Equal Opportunity Employer – Veterans/Disabled
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