Account Specialist

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Requisition ID: 131406
Job Category: Client Services
Location: United States-Nebraska-Omaha-7171 Mercy Road Omaha 68106
Posted Date: 3/27/2018 1:57:22 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Provide administrative and client support to Client Services team including preparing reports and setting up client information.


• Maintain a database of current and prospective client information, ensuring timely delivery of accurate client activity reports
• Log and track all client calls, assisting Client Services management in handling any concerns
• May be required to organize client meetings and teleconference to strengthen client relationships
• Stay up-to-date about company products and services
• Address client concerns and work with other teams to provide immediate resolutions
• Provide accurate information regarding client services policies and procedures
• Assist in setting up new accounts and answering questions about services or status
• May be required to obtain client feedbacks and make recommendations to meet or exceed client needs

• May assisting in developing best practices to improve client service quality and productivity
• Utilize appropriate administrative techniques to encourage outstanding client service relationships, both internal and external, to enhance the Client Services function experience

Minimum Education and Experience:
• High school diploma or GED required
• Associate’s degree from accredited college or university preferred
• Considerable experience in a call center client services operations environment

Knowledge, Skills and Abilities:
• Minimum two years client services support experience in a business-to-business and/or teleservices environment required
• Ability to treat all internal/external customers and team members with dignity and respect
• Ability to stay calm under pressure
• Excellent interpersonal, written and oral communications and organizational skills
• Flexibility and versatility in problem analysis and resolution
• Strong sense of urgency to complete work quickly and accurately and ability to work independently and multi-task

Work Environment:
• Constant sedentary work performed in a climate-controlled call center environment

Physical Demands:
• Must be able to work in a call center environment

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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