Training Associate

Apply Now    
Requisition ID: 130968
Job Category: Call Center
Location: United States-Florida-Pensacola-5031 Commerce Park Circle Pensacola 32505
Posted Date: 3/21/2018 11:53:58 AM
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.                                                                                                                                                                                                                                    
JOB SUMMARY                                                                                                                                                                                                                                                                                                                     Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.                                                                                                                                                                                                                                                                                                                                                    JOB RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                       • Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.
OTHER RELATED DUTIES                                                                                                                                                                                                                                                                                                                       • Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.
JOB REQUIREMENTS                                                                                                                                                                                                                                                                                                                   Minimum Education and Experience:
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Knowledge, Skills and Abilities:
• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
• A great attitude
Work Environment:
Ability to work in a fast paced, ever changing environment

Physical Demands:

Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
ABOUT ALORICA
 
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                      





                                                                                                                             
Apply Now    
Link for schema