Training Supervisor

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Requisition ID: 130221
Job Category: Call Center
Location: United States-Texas-El Paso-1015 Belvidere Street El Paso 78249
Posted Date: 2/28/2018 9:04:57 PM
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.                                                                                                                                                                                                                                    
JOB SUMMARY                                                                                                                                                                                                                                                                                                                             Supervises the daily activities of a team of associates.  Accountable for employee development and productivity.                                                                                                                         JOB RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                             • Lead, supervise and coordinate the daily operation of assigned teams
• Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring.
• Monitors daily activities of associates to ensure desired productivity, quality and all departmental objectives are met.
• Conducts trainer observations and monitors trainer and trainee performance.
• Ensures training meets quality standards and expectations of client, center, and corporation.
• Evaluates and delegates work assignments based on training needs and scope of work.
• Makes recommendations to training agenda or curriculum, as necessary.
• Maintains positive, consistent and effective communication with staff, peers and senior management
OTHER RELATED DUTIES                                                                                                                                                                                                                                                                                                                         • Other duties as assignedJOB REQUIREMENTS                                                                                                                                                                                                                                                                                                            Minimum Education and Experience:
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills and Abilities:
• Ability to communicate effectively both orally and in writing
• Excellent listening skills
• Demonstrated proficiency of presentation skills
• Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:
• Constant work performed in a climate-controlled training/classroom environment
• Some work performed on a call-center production floor 
Physical Demands:
• Frequent standing
• Frequent sitting
• Frequent use of hands
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.


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