Healthcare Customer Service Representative
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
You manage a list of 5 clients which happen to be hospitals. You provide Customer Service to their Patients. The environment is very fast paced, requiring consistent multi-tasking - each client has their own system- at any given time, you may have upwards of 10 different programs open at one time, including email and instant messaging. Strong Computer Skills are required.
- Inbound Calls (80%): consist of customer service related items: such as explaining the hospital bill, checking insurance / making sure insurance was billed or to update with new insurance. Requests for itemized statements or request for Financial assistance. You will also take payments and/or create payment arrangements.
- Outbound Calls (20%): typically consist of contacting your client’s patients to discuss their outstanding medical bills. *Goal is to set-up payment arrangements or collect a payment in full.
** Program begins with 3 weeks of Classroom Training > Monday thru Friday 8:00 am – 5:00 pm – following training you move to your permanent schedule> Monday thru Thursday 12:00 pm – 9:00 pm and Fridays 10:00 am – 7:00 pm. Bilingual positions available
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
High School Diploma or GED required
Customer service experience a plus
Past Call Center Experience a plus
Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Strong Computer Skills required
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.